We went inside Alibaba’s global headquarters. Here’s what we saw
Chinese tech
giant Alibaba’s global headquarters in Hangzhou is more than an office or
corporate campus. It’s an incubator for all things tech, testing everything
from self-driving cars to automated hotels. One hour away by train from
Shanghai, Alibaba boasts six campuses around Hangzhou. It also has other
offices across China, and globally, including Silicon Valley. CNBC recently
took a tour of the company’s main Hangzhou headquarters — Xixi campus, which is
home to about 22,000 of its 100,000 global employees. Its main campus is also
where its corporate office, as well as its major e-commerce brands Tmall,
Taobao, and AliExpress, are at. Alibaba was started as an e-commerce platform
20 years ago by Jack Ma, who recently stepped down as the company’s chairman.
Today, it has more than 30 business units that span from fintech platforms like
AliPay, to its film division, Alibaba Pictures. Five things at Alibaba’s campus
Various technologies are being tested across Alibaba’s campus. Here’s five
things we noticed:
- Facial
recognition security access: staff can enter the campus simply through a scan
of their faces. Although Alibaba said it’s optional, CNBC saw many employees
using it seamlessly to enter the grounds.
- Seamless,
auto-payment for food: cameras inside the campus cafeteria automatically detect
what dishes are selected from the buffet. The payment kiosks then add up the
price of each dish, and employees can simply pay with their employee ID or
mobile phones.
- Autonomous
vehicles: they’re seen zooming around campus making grocery deliveries. Last
year, Alibaba announced it is developing self-driving technologies, joining its
competitors Tencent and Baidu.
- Retail
tech: customers can scan barcodes at grocery stores to find out more about the
products they’re eyeing. They can also virtually try on clothes — the store
will simply scan their bodies — and see how it looks like without needing to
step into a fitting room.
- Alibaba’s
hotel of the future, Flyzoo — which is adjacent to the campus — is testing out
room deliveries using robots, automatic guest check-ins, and room door locks
using facial recognition technology.
The campus
is also home to the Alibaba museum, which features a history of the company’s
growth. There is a massive wall showcasing drawings of different icons, meant
to recognize game changers of the world, according to Alibaba.
The wall
includes Google founders Sergey Brin and Larry Page, Apple founder Steve Jobs,
Facebook founder Mark Zuckerberg, Berkshire Hathaway CEO and self-made
billionaire, Warren Buffett, and as to be expected, Jack Ma.